Return Policy:
If you wish to request a return for your shipment, you can certainly request a return as long as the shipment is intact, in its original condition, and without any damage. You can do so by contacting us at:
Our toll-free phone number: +962785034020
WhatsApp: +962785034020
Email: crystalperfume.jo@gmail.com
within 7 days of receiving your order.
If a customer wishes to return one or more products after receiving their order, they will pay a shipping fee of 20 riyals. If the product is returned to Qasr Al Tayeb via a shipping company, an additional 20 riyals will be charged for the return shipping fee. This amount will be deducted from the customer’s refund amount, or the order value will be retained in your store credit for future use.
Exchange Policy:
You can certainly request a product exchange, provided the shipment is intact, in its original condition, and without any damage. This can be done by contacting us at:
Our toll-free number: +962785034020
WhatsApp: +962785034020
Email: crystalperfume.jo@gmail.com
This must be done within 7 days of receiving your order.
If a customer wishes to exchange one or more products after receiving their order, they will pay 20 riyals for the shipping cost. If the product is returned to the Qasr Al Tayeb store via a shipping company, an additional 20 riyals will be charged for the return shipping. This amount will be deducted from the customer’s refund amount.
Frequently Asked Questions:
In what cases can I not request a return?
Submitting a return request after the specified timeframe of 7 days from the date of receipt.
When the product has been used or opened, damaged, or is not in the same condition as received.
Products whose serial numbers have been tampered with or removed.
When the perfume box or bag is damaged.
How can I get a refund on my credit card?
If you purchased using your credit card, you can get your money back. Upon receipt of your order, we will refund the amount to your account on the Qasr Al Tayeb website, to your credit card, or whatever electronic method you used to pay. The time it takes to receive the amount varies depending on your bank and may take up to 30 days to receive the refund.
Can I exchange my shipment?
Yes, you can exchange your shipment by contacting our customer service. If the product you want is available, we will exchange it for you, provided that the product to be exchanged is in its original condition and has not been used, opened, or damaged internally or externally, and this must be within 7 days of receiving the shipment.
Did I receive an item other than the one I purchased?
First, we apologize for this error. In this case, you can contact us via:
Phone: 00962785034020
WhatsApp: 00962785034020
Email: crystalperfume.jo@gmail.com
We will replace it for you, deliver the correct shipment, or direct the customer to the nearest branch to exchange the product.
After receiving the order, we will inspect the products for exchange or refund. After examining the returned or exchanged product by our specialists, we will ensure that it meets the packaging requirements and is in the same condition in which it was sent.
